Bus News Features — 23 October 2018

Volvo bus officially moved from its old operation at Chullora and opened the doors at its new purpose-built, $35 million dealership and service centre in Sydney this week, demonstrating the company’s commitment to customer service and support, and their investment in continually enhancing the Volvo customer experience.

The new larger Volvo facility is at Prestons on Sydney’s South West edge close to the M7/M5 interchange with easy access for customers from the motorways, the new facility will become the key servicing site for buses and coaches in the Sydney region.

The dealership boasts state of the art service bays dedicated 100 per cent to buses and coaches, a team of twelve specialist trained key Volvo bus and coach technicians who are also RMS approved, onsite bus brake and roller testing, three dedicated bus only service and support vans, and a bus only after sales representative.

“We expect our service and support to be second to none for bus and coach customers in the region,” said dealer principal, Greg Sargeant.

The company says the bus and coach division at the new Prestons dealership will operate around the clock from 6.00am on Mondays through to 1.00pm on Saturdays, and also offer a 24/7 bus dedicated roadside assistance van, and two additional bus only support vans for onsite service and maintenance support at customers’ facilities.

“While we leverage our commonality with Volvo Group trucks in our organisation, for a very long time now we have seen tremendous advantages in setting up dedicated bus teams with specialised bus and coach knowledge and complete understanding of the unique nature and intricacies of bus and coach operations,” says Lauren Downs, Volvo Bus Australia general manager.

This bus focused approach is not new to Volvo, with the dedicated bus service team philosophy and set up seen nationwide across the Volvo network, including in Newcastle, Melbourne, Perth, Brisbane, and other regional sites. This structure is also seen in Volvo’s Australian head office, which has the largest dedicated bus team in the industry that boasts more than 200 years of combined bus and coach industry experience.

The new Prestons’ dealership and service centre is in addition to the Volvo dealership located at Blacktown in Sydney, which was again purpose built and added to Volvo’s dealer network only two years ago. The two facilities, in key locations for customers, will together provide excellent coverage, service and support for the Sydney region, and replace the now outgrown Chullora dealership.

Share