Isuzu has announced it has created the new role of parts product manager in the company and appointed Stephen Chalmers to the position within its parts department, with the aim of expanding Isuzu’s aftersales parts offering across its dealer network.
Isuzu says that Stephen Chalmers brings more than 33 years’ experience in senior sales and aftersales roles at various well-known truck brands and is no stranger to the world of aftersales support and brings well-honed skills in team management, business strategy and new product introduction.
“I have always enjoyed the truck and transport industry, and working closely with people,” Stephen Chalmers said.
“This role gives me the ability to pursue both these interests, working with dealers, analysing business opportunities and most of all, coming up with solutions to increase customer satisfaction—these are all aspects of the job I’m passionate about,” he said.
Prior to his appointment at Isuzu, Chalmers was national sales manager at BPW for three years, overseeing the aftermarket parts sector and prior to that at Penske Commercial Vehicles.
“The opportunity to be part of the number one truck brand in Australia was too good to pass up. I look forward to establishing the next stage of my career with Isuzu Trucks,” Chalmers said.
Isuzu’s national parts manager, John Plunkett, said the newly created management position is in capable hands, with Stephen Chalmers’ track record for successfully delivering aftersales service and parts support already in evidence.
“We are absolutely delighted to have Stephen on board. His skill set and network in the parts industry are invaluable to us as we continue to grow our parts product offering.
“We believe his tenure and experience within the sector will greatly benefit the Isuzu Parts team.”
When asked of his long-term vision for the role, Chalmers said, “…ultimately, the quality of the product, combined with the aftersales support provided by a dealer and brand, is what drives business.
“And this is where I can add value. My vision is to expand the current range and introduce even more parts and components under the Isuzu umbrella, giving our customers a broad range of products to provide solutions for most, if not all of their needs.”