Isuzu has revealed what it is claiming is a significant enhancement to its ‘customer value proposition’, with service intervals being extended from 20,000 to 25,000 kilometres for its MY25 model range.
Isuzu says that the strategic update is a direct result of continuous engineering improvement and says it is underpinned by the durability and reliability of its newly released powertrain technology line-up.
The company claims the move is set to deliver tangible reductions in operating costs and increased uptime for businesses across the country.
IAL’s national service business manager, Glenn Jones, said the decision reinforces Isuzu’s commitment to leading the industry when it comes to the total cost of ownership (TCO) equation and provides clear efficiency benefits for owners.
“This is a meaningful change, one that directly addresses the operational priorities of our customers. When we talk about TCO, we’re looking at the entire picture, the cost of fuel, tyres, maintenance and critically, vehicle availability or uptime,” Jones said.
“Extending our service interval to 25,000 kilometres isn’t a decision we took lightly. It’s a confident step, yes, but it’s backed by rigorous testing and the proven integrity of our product,” he added.
“It means less time off the road for maintenance and more time earning for our customers, which in today’s economic environment is a critical advantage.”
Jones elaborated on the direct impact of the total cost of ownership equation, saying that for a customer running a five-truck fleet over five years, the change could result in approximately 20 fewer scheduled services across the fleet.
“This translates into significant savings on labour, parts and consumables such as fluids, but the greater value is often in the greatly reduced downtime,” said Jones.
“Every hour a truck is in the workshop is an hour it’s not generating revenue. This decision directly attacks that cost, improving the profitability of our customers’ operations,” he said.
Key innovations in Isuzu’s MY25 range’s core systems and the use of high-performance fluids have enabled the lengthened service intervals.
The company said that the key features of the new model line-up, including enhancements to a range of powertrain technology for optimal efficiency and the latest generation of its Advanced Driver Assistance System (ADAS), have contributed to the vehicle’s overall robustness and reliability.
Jones said that the extended interval is a natural evolution of Isuzu’s engineering philosophy and a key part of the product’s inherent value.
“The integrity of every Isuzu truck is designed and built-in from the ground up. The MY25 range represents the pinnacle of this approach, with refinements across the board that allow for this increased service efficiency without compromising on performance or longevity,” he said.
“This announcement is a clear demonstration of how Isuzu’s product development is intrinsically linked to reducing our customers’ operating costs,” Jones said.
“It’s about delivering a smarter, more efficient ownership experience, allowing them to focus on their business with the peace of mind that their Isuzu is engineered to work harder, for longer, and at a lower total cost.”
The new 25,000-kilometre service interval will be integrated into Isuzu’s already well received service agreement program, with the company claiming that ensuring cost certainty and protection against inflation for the duration of the available aftersales packages was part of its strategy, adding that the combination of reduced service frequency and known costings provides an unrivalled value package in the Australian light, medium and heavy-duty truck market.
The brand says its 70 plus dealer locations have received deliveries of N Series NQR models, a range of six-cylinder FV variants, along with heavy-duty FX models, all of which are currently on sale across the country.
