Detroit customers benefit from increased focus on dealer training


Detroit Diesel has announced a big increase in dealer training accreditation numbers for its DD15 engine platform, claiming it confirms Penske Power Systems commitment to strengthen and invest in its dealer network.

By the end of 2015, 550 Detroit dealer technicians will have completed factory training on DDEC VI Diagnostics, DD15 Major repairs and DD15 Diagnostic Modules. 

This will certify the technicians to the highest level of expertise among the DD15 engine platform. The technical training represents a win-win for Detroit’s dealer and customer network, which will mutually benefit from improved DD15 product knowledge to better diagnose and repair engine issues, ensuring up-time for customers. 

Director of Penske Power Systems On-Highway Business, Kevin Dennis, suggests that this significant investment is apart of a long term strategy to deliver the best customer service among dealers and customers.

“At Detroit we are always looking for ways to back the DD15’s unrivalled reliability rates through our service support, offering and an investment of close to $600,000 towards complimentary training not only confirms this, but importantly ensures that we are growing the most competent dealer and support network in the country for the DD15 engine,” Mr Dennis said. 

“In all, it has been a great team effort with technicians, dealers and trainers working together to ensure that we have the expertise to deliver on our Professional Power People vision,”

The increase in training has also been reflected in house with close to 200 Penske Power Systems technicians trained on Detroit-complaint modules adapted from Daimler trucks.