Hino Australian has again been recognised as a global leader in parts and service, with its parent company in Japan placing the local subsidiary in the top echelon of distributors worldwide.
For the 12th straight year, Hino Australia has earned the Parts Department of the Year Award, while also claiming the Service Department of the Year Award for the ninth successive time.
Hino Australia also won a Parts Excellence Award, which was a new category for 2019, and awarded to a small number of distributors that demonstrated overall excellence including ensuring a consistently high supply of parts to dealerships and customers.
“It is a great honour to have the efforts of our local parts and service departments recognised and it’s a tribute to the hard work and dedication of all involved,” said Greg Bleasel, Hino Australia’s General Manager of Product Support.
“Hino Australia continues to lead the market with our capped price service program, which gives certainty to owners, while also lowering costs over the life of a truck.
“The latest expansion of this program is capped price brake and clutch replacements on all Hino 300 Series trucks that meet Euro 5 emission standards.
“Hino Genuine parts are readily available from our dealer network and are guaranteed to fit every time, which reduces repair times.
“Moreover, Hino Genuine parts provide superior performance – third party testing showed that Hino Genuine pads and rotors deliver over 10% greater braking force,” said Mr Bleasel.
Hino credits continuous improvement as key to the global recognition. “In the past 12 months, we have facilitated a series of improvements to our Product Distribution Centre (PDC) to enhance efficiencies and fulfil orders quicker.
“Dealer stock orders can now be processed in one day and the PDC has been expanded to increase storage capacity.
“Moving forward, due to COVID-19, we have implemented online and live stream technical training for workshop technicians to ensure they are still up to date, despite social distancing and travel restrictions.
“We are proud of our achievements, and accolades like these will continue to push us to improve our service to dealers and customers.”
A leading factor contributing to the success of the brand in Australia is the Hino Advantage initiative, which is a suite of business solutions including Hino SmartSafe, capped price servicing, telematics, Hino Genuine parts and accessories, 24/7 Hino roadside assist, finance options, fleet training and customer support via the Customer Care Centre.
The extensive Hino dealer network features over 60 dealerships and service centres nationwide.