Isuzu has announced its annual ‘Excellence’ awards recognising the outstanding contribution of its top performing dealerships during 2020 with nine of the brand’s dealers being announced as winners.
Isuzu say its dealer recognition program evaluates overall yearly performance, looking at all areas, including sales, customer satisfaction, staff training, business management, and service and parts.
The company says it dealerships that rise to the top across these categories are awarded the badge of Isuzu Dealer ‘Excellence’.
The statement from Isuzu says that operating under COVID-19 restrictions for the greater part of the year and facing an uncertain truck sales market, Isuzu’s national dealer network kept their head down while working to keep loyal customers out on the road.
The nine dealers announced as winners of the Isuzu IAL the 2020 Dealer Excellence Winners included North East Isuzu in SA, Major Motors ion WA, Gold Coast Isuzu in Queensland, Westar Truck Centre, Ballarat Isuzu and Gippsland Truck Centre in Victoria, and Tracserv and Canberra Isuzu in NSW.
Isuzu’s director and CEO, Andrew Harbison said the large national dealer network had a critical role in maintaining Isuzu’s high standards.
“The yearly Dealer Excellence Program is an important initiative that encourages dealers to exceed expectations. It is just one of the ways we ensure Isuzu customers get the very best customer service, aftersales support and truck expertise.
“Coming out of a year like 2020, it’s even more important to celebrate the success of our top performing dealerships.
“There have been tough conditions to wade through, but Isuzu Trucks maintained position as truck market leader in 2020 and even grew our share across segments in the market—and we acknowledge the large role our dealers had in securing this.
“We’re delighted to award these honours to our Top Nine and congratulate the broader dealer network in their commitment to promoting excellence in the field,” said Andrew Harbison.