Daimler has announced that Dandenong’s Whitehorse Truck Centre has become the 10th Elite Support certified dealer in its Australia Pacific network.
Daimler says its Elite Support is a joint initiative between it and its dealer network that delivers a new level of service for Mercedes-Benz, Freightliner and Fuso customers.
The company says a key feature of the program is Express Assessment which requires the dealer to communicate primary diagnosis, check parts availability, and provide an estimate of cost and repair time within two hours of a service write-up,.
Daimler says in order to gain Elite Support certification, dealerships must satisfy 129 criteria, including everything from customer amenities to workplace storage, all with the aim of boosting the experience of the customer.
Whitehorse Truck Centre’s Aleisha Malcom and Mark Marshall were central to the Elite Support certification process as Continuous Improvement Coordinators and were extremely pleased to hear the dealership has been successful.
“We could not be any prouder of our Elite Support journey and every single employee at Whitehorse Truck Centre,” Mr Marshall says.
“The team have put in a massive effort and we would not have made it to this milestone without the support of the whole dealership,” says Ms Malcom.
Whitehorse Truck Centre Dealer Principal, Marcus Prato, says the Elite Certification is part of the dealership’s continuous focus on improvement.
“We are always looking for ways to further boost the experience of all our valued customers and with Elite Support certification we are taking that experience to the next level,” he says.
Whitehorse Truck Centre has been serving commercial vehicle customers in Dandenong and surrounding areas for more than 60 years and supports the local community, charities and sporting clubs.