Daimler has announced that a family owned Kempsey based dealer has won its Daimler Dealer of the Year Award for 2020 with Mavin Truck Centre taking the coveted prize
Daimler Truck and Bus Australia Pacific president and CEO, Daniel Whitehead, presented the award to Mavin Truck Centre dealer principal, Dean Mavin, at a special event in Brisbane during the recent Truck Show .
Daimler says its Dealer of the Year award recognises the best dealership representing Mercedes-Benz, Freightliner, Fuso and Alliance Truck Parts brands.
Daniel Whitehead said Mavin Truck Centre was a deserved Dealer of the Year award winner.
“Dean Mavin and the team and Mavin Truck Centre look after their customers like they are family,” said .
“This sharp customer-first focus is one of the reasons they are a key regional dealership for the Daimler Truck and Bus network in Australia and makes them a worthy winner of the Daimler Dealer of the Year Award,” said Whitehead.
Daimler says the Kempsey dealer has won several Regional Dealer of the Year awards for both Mercedes-Benz and Freightliner brands during the last five years, including the 2020 Freightliner Regional Dealer of the Year award.
Mavin recently added Fuso to its stable and also opened a new dealership in Coffs Harbour, further boosting its customer support, while last year it achieved Elite Support certification after implementing a raft of improvements according to Daimler.
Daimler’s aftersales and network operations director, Greg Lovrich, said the Mavin Truck Centre team is always looking to improve customer experience.
“Mavin Truck Centre is part of the positive transformation we have seen across the Daimler network in Australia during the last few years,” Lovrich said .
“They are prepared to invest and commit to improvements that make a big difference to our customers and help keep them on the road getting the job done,” he added.
Daimler said In order to achieve Elite Support certification dealerships must meet 129 criteria as part of the initiative introduced by Daimler in partnership with its dealership network.