Market leader Isuzu has announced it has bestowed the status of ‘Excellence’ on nine of its best performing dealerships through its 2018 Dealer Excellence Program.
The program scrutinises all aspects of a dealership, and according to the company demanded the highest standards in the areas of sales, customer satisfaction, staff training, business management, service and parts throughout the entire year.
Isuzu says the long-running program has ‘played an integral role in helping cultivate the industry-leading sales and after-sales approach from Isuzu Trucks, ensuring the brand has remained Australia’s most popular for 30 consecutive years’.
The dealerships that come out on top across all these categories have been awarded the coveted status of ‘Excellence’. and the dealerships awarded Excellence for 2018 were…North East Isuzu in Adelaide, Major Motors in Perth, Patterson Cheney in Melbourne, Suttons Motors Arncliffe in Sydney, Tony Ireland Isuzu in Townsville, Winter and Taylor in Geelong, Crokers Truck Centre in Mackay, Ballarat Isuzu and Port City Isuzu in Hervey Bay.
Isuzu’s retiring director and CEO, Phil Taylor, congratulated the dealerships on their achievement.
“Isuzu had a massive year in 2018, with sales records broken and the milestone of 30 consecutive years of truck market leadership achieved.
“Off the back of that exceptional performance, we’d like to thank the entire Isuzu dealer network for their contributions that have helped us reach this milestone.
“Isuzu’s Dealer Excellence Program is our way of acknowledging and highlighting the outstanding work done by our top-performing dealerships over the past year,” Mr Taylor said.
“We’re thrilled to award nine Excellence honours from 2018 and acknowledge these businesses for exceeding the expectations of Australian truck buyers through consistent professionalism and expertise.
“The Dealer Excellence Program is one aspect of IAL’s tireless effort to improve its service and provide greater levels of peace of mind to customers.”
IAL National Sales Manager, Les Spaltman, said that the Isuzu Trucks dealer network was integral to the brand and the Dealer Excellence program was a motivating factor to reinforce their commitment to Aussie customers.
“The Excellence Program is a very competitive initiative that urges Isuzu dealerships to constantly improve their customer service in every possible way,” Mr Spaltman said.
“After all, it’s about offering the very best to our fiercely loyal customers.”