Hino has claimed it has once again cemented its reputation for outstanding customer support, after receiving multiple awards from its parent company Hino Motors, in Japan.
The number two truck seller in Australia says it has claimed its 17th consecutive Parts Department of the Year Award and 1its 4th successive Service Department of the Year Award, which must annoy the hell out of other Hino operations around the globe.
“This fantastic achievement reflects the unwavering dedication of our dealers and head office teams to delivering the highest standards of service and support to our customers,” said vice president of product support at Hino Australia, Greg Bleasel.
Hino says that central to Australia’s success is its four year old parts distribution centre (PDC), which opened in 2021, and which it claims has helped the company deliver record-breaking year-on-year growth in parts sales.
“With almost double the capacity of our previous facility and innovative technologies in place, the PDC enables us to enhance the efficiency and reliability of Hino Genuine Parts distribution across the country,” said Bleasel.
Hino Australia’s service network continues to strengthen its capabilities to ensure it remains reliable and responsive.
Hino says another key factor in its success has been the increased use of its Hino-Connect telematics system.
“The detailed insights that Hino-Connect provides allow us to identify issues early and accurately through remote diagnostics, leading to quicker resolution times, reduced downtime and more efficient support for our customers,” Bleasel said.
“Our trained technicians can provide targeted support to our customers before a vehicle even arrives at the workshop – while also being able to ensure the quick supply of necessary parts through our PDC.
“Our dealerships benefit from a comprehensive technical training program, ensuring our technicians maintain, diagnose, and repair Hino vehicles quickly and expertly,” said Bleasel.
“Our teams will soon benefit from the upcoming launch of a new online training system, which will streamline learning.
“The importance of ongoing education is further reinforced with our annual Hino National Skills Contest, which is currently in its 15th year, and allows us to reward and recognise the talent that exists within our dealership network.
“We remain focused on recruiting and retaining the best technicians from Australia and internationally as a mean of addressing the industry-wide skills shortage, and currently have technician opportunities available nationwide,” he continued.
“We are incredibly proud to once again be recognised on the global stage and these awards are not just milestones, they drive us to continually enhance our services and set new standards for excellence,” Bleasel concluded
Hino says it has more than 65 dealerships and specialist service centres nationwide.
