Less than three months after taking up the role of vice president of Sales for Volvo Trucks Australia Clive Jones, Volvo has announced that it has appointed a new person to the position.

The company issued a statement yesterday announcing it had appointed Tony O’Connell to the role but no mention was made of Mr. Jones, who only took up his position on 1 August this year.

Truck and Bus News has been told after enquiring about why Mr Jones has been replaced that he has returned to New Zealand for personal reasons.

“Unfortunately Clive Jones retuned to New Zealand recently for personal family reasons, and will not be returning to Volvo Group Australia. He leaves with our sincerest best wishes and our thanks for his work while with the Group,” said Volvo Group media advisor, Kate McFerran.

Volvo’s statement says Mr O’Connell comes to the role  after 13 years with the Volvo Group  in a range of roles  starting as a project  coordinator  before being promoted to a  series  of roles  in  project  management,  business  development   and  retail  support.

Newly appointed president  and  CEO  of the Volvo Group  Australia, Martin  Merrick said  the appointment  demonstrated the Group’s  confidence  in Mr. O’Connell’s  expertise  in  understanding  and  responding  to  customers’needs.

“Tony  has  been  a  valuable  part  of  the  Volvo Group  family for  the  past 13 years  staring as a project coordinator before moving on to roles in project management, business development and retail support. .He  has a  deep  understanding  of our customers  gained  through  a  variety  of roles  at the  Group over  this time,”Mr Merrick said.

“He  has  led  the  development  of after sales  and  services  through  close  partnership  with  our dealership  network  in  Australia  and  New Zealand  by  delivering  superior  customer  service.  With a  career  grounded  in grassroots  customer  work  at  dealership  level, Tony  brings  deep  insight and  passion  for  the  brand  to  the  role.

“I have  full  confidence  that  Tony  will  lead  the  Volvo  Trucks  Australia  team through an exciting  time ahead  for  the  brand,  and  further  build  on its  great  market  success  in  Australia  and  New  Zealand  to  deliver  a  premium  customer  experience.”

Mr  O’Connell  said  he  is  looking  forward  to  working  even  more closely  with  customers  of all  sizes  to  demonstrate  the  strength  of  the  Volvo  Trucks  brand.

“My  role  in  Aftersales  and  Services  has been  focused  on  helping  to resolve  issues  before  they become  problems,  which  means  getting  close  to  customers  to  understand  their  businesses  and their  priorities,”  Mr  O’Connell  said.

“This  has  given  me  invaluable  insight  into  what  matters  most  to  our  customers,  and  I  am looking  forward  to  translating  this  into  my  new  role  leading  Volvo  Trucks  Australia.”