Daimler Truck and Bus has announced a new US recruit to its Australian operation with the announcement that Matt Smedley will be joining the company’s down under team as the head of network development.
Smedley held a senior business development role at Daimler Trucks North America before accepting the offer to move to Australia and further develop the local Freightliner, Fuso and Mercedes-Benz brand networks.
“Securing Matt is a real coup for Daimler Truck and Bus in Australia,” said Daimler Truck and Bus Australia Pacific president and chief executive officer, Daniel Whitehead.
“He has a fantastic track record of success in helping to improve the customer-focussed dealership network in the United States, where Freightliner is a clear market leader.”
Daimler Truck and Bus Australia Pacific director of aftersales and network operations, Greg Lovrich, said the Australian team is thrilled to have secured Mr Smedley.
“We are extremely excited to welcome someone of Matt’s calibre and knowledge as we work to continually improve the customer experience across our Freightliner, Fuso and Mercedes-Benz dealerships and support centres across Australia,” Mr Lovrich said.
Mr Smedley, who started his new role earlier this month, served with Daimler Trucks North America since 2000 and headed up the rollout of the Elite Support initiative, which has delivered improvements in customer experience across more than 250 outlets in the United States.
Elite Support was introduced by Daimler Truck and Bus Australia last year and is being implemented across the network as dealerships move through the rigorous certification process.
Daimler Truck and Bus has 40 sales dealerships across Australia, in addition to 20 aftersales and parts centres. The product portfolio includes Freightliner, Fuso and Mercedes-Benz as well as Alliance Truck Parts.