Two teams of after sales experts from Australian Mack dealerships are set to head to the USA to compete against similar teams from Mack dealers in Latin America, Canada and the USA at the global final of the Mack Masters in New York and Allentown, Pennsylvania this October.
The two Aussie Mack after sales teams won the right to head to the global finals of Mack Masters, following what Mack described as “a nail biting, hard fought, sudden death knock out” where the two winning teams beat four other teams to win the right to head to the final in the USA.
debutante teams to throw down against the best in the world in Mack’s global aftersales competition.
Mack Masters, is described as Mack Trucks global aftersales competition and the Australian contest wrapped up in June with six perfectly scoring Australian teams from four dealerships – one team from CMV Truck & Bus Epping, one team from Western Truck Group Townsville and two teams from both Truck Centre WA Forrestfield and Volvo Commercial Vehicles Prestons fighting it out for the right to head to the global final.
Mack says its Masters competition is designed to increase aftersales competencies, celebrate and promote teamwork amongst dealership service, warranty and parts professionals by putting teams against each other in knowledge-based aftersales questions.
The company says that the competition is ultimately aimed at improving customer satisfaction and culminates with the best aftersales teams from around the world facing off over a series of workshop tasks.
The two Australian teams who reigned victorious in the 24-hour, Sudden
Death battle, ‘Top Dogs’ from Truck Centre WA Forrestfield and ‘V Mac IV+’ from Volvo Commercial Vehicles Prestons are now preparing to take on the best teams from around the Mack realm.
Volvo Group Australia’s vice president services and retail development, Richard Singer, said he was thrilled to see the strong engagement from Australia for the country’s first year of Mack Masters.
“Mack Masters offers an engaging and challenging competition that doubles as an unparalleled training opportunity for dealer aftersales teams,” Singer said.
“For our first year competing, we had 79 teams register which really demonstrates the enthusiasm and commitment of our colleagues across the Mack Trucks dealer network. A big congratulations to everyone who has taken part, and particularly to our two finalist teams,” he added.
Mack Trucks Australia vice president ,Tom Chapman said he looked forward to watching the two Australian teams throw down the gauntlet in October.
“We take a lot of pride in knowing our dealerships are staffed by some of the most professional and capable staff in the industry,” Chapman said.
“We’re really looking forward to sizing up against some of the best in the world in what we hear is going to be a real spectacle of an event,” he said.
“We’re quietly confident that either one of our two dedicated Aussie teams have what it takes to bring home the title,” he added.