Volvo has unveiled a new, Australia-wide parts program with the launch of three new brand names specifically targeting older model Volvos, Macks and UDs.
Volvo Classic Parts, Mack Vintage Parts and UD Heritage Parts, all of which will fall under the Volvo Group, will aim to give owners of older model trucks ‘The right part, for the right truck, at the right price’ – as described by President of Volvo Group Australia, Peter Voorhoeve at Volvo’s annual media conference prior to the opening of the Brisbane Truck Show last week.
After identifying an increasingly large contingent of customers who own older model trucks yet seek new parts at a lower price, Mr Voorhoeve has outlined a strong desire to service their needs, and would like Volvo to build upon their good reputation for parts availability with this new program.
“The trucks that are doing the 250,000 km to 400,000 km a year are most often the new ones, where uptime is super, super crucial. But the older trucks, 10 years and older, they do not do that amount of kilometres, so then do you have the same expectations in terms of availability?
“Well, no, so we have come up with a different supply chain where we can offer these parts, new parts, for older models at a lower price, thus helping our customers and using the principle of what we call, ‘The right part, for the right truck, at the right price’. We’re talking about another segment of customers here” he said.
The program is set to only be available in Australia initially, but Volvo hopes to expand it across the Tasman and into New Zealand in the near future.
Volvo also took the opportunity in Brisbane to announce its new east coast line-haul service agreement targeting line-haul customers operating between Adelaide and Cairns. The line haul program will offer Mack, UD and Volvo optimised service plans applied to 40 authorised service outlets and is available for up to four years or 1.2 million kilometres. It will include truck repairs, fleet management telematics, roadside assistance, towing, and genuine Mack and Volvo spares.
Mr Voorhoeve said the service agreement simplifies things for line haul operators and is designed for companies who want to know their operating costs in advance.
“If a service discovers anything that needs action over and above what we’ve already agreed, we give you a cost estimate in advance. No surprises!”